Help and support: MyAAT account management

To update your details, go to your Edit my details page in your MyAAT Account.

To update your:

• Name and date of birth – please enter the details you wish to hold on your account and attach the appropriate support documentation from the list displayed. Your details will be updated within five working days.
• Email address – please enter the email address you wish to hold onto your account. A verification email will be sent to this email address. If it doesn’t arrive within a few minutes, check your spam folder. 
• Title, phone number, address – please enter the updated details you wish to hold on your account. This will update within 24 hours.
• Communication preferences – you can update your preferences and opt in and out of communication at any time on the Edit my details page.

Once you've made an update, you'll need to confirm it by clicking the "Confirm my details" button at the bottom of the page. Your updates won't be saved until they've been confirmed. You can make more than one update and then confirm all updates collectively.

Please use the email address for your MyAAT login and we won't need to confirm your identity.

If you have forgot your password, please use this link and type in your registered email address - Follow these instructions to reset your password.

You should receive a reset password link to your email address.

If you're having problems resetting your password call us on +44 (0)20 3735 2468 or email us.

To update your training provider details, go to your Edit my details  page in your MyAAT Account.

Please enter your training providers in the search bar and select your provider. You can then click "Update". Once you've made an update, you'll need to confirm it by clicking the "Confirm my details" button at the bottom of the page. Your updates won't be saved until they've been confirmed. This will update within 24 hours.

As some providers have many branches, it is important to ensure you add the correct centre, so that they can book you for your future assessments.

You can select self-studying as an option if you’re not studying with a training provider.