Complaints and feedback
AAT is a proud member of the Institute of Customer Service
We're committed to upholding and raising high standards in service delivery.
We aim to provide an efficient and effective service that is valued by all our customers. We strive for continuous improvement and so value any feedback on how we're doing and how we can improve.
When things haven't gone as you expect, or you're unhappy with your experience, we want to hear from you as soon as possible. We'll work with you to understand what happened and do our best to put it right.
We're committed to responding to and dealing with feedback and complaints promptly and efficiently.
You can give feedback or a compliment, or raise a complaint, relating to the areas below.
Send a complaint or give feedback about one of our products (such as qualifications) or services.
Let us know if your training provider or assessment venue hasn't resolved your complaint.
Send us your complaint if you believe an AAT professional member has acted improperly.
Our aim is to exceed our customer expectations by providing outstanding service and support. Read our commitment to you.
